ibis Ambassador Insadong

The room was comfortable, especially the bed. Crisp clean linen. It was nice to see a hotel that actually did what it says about replacing towels. Many hotels say that they are eco friendly but still replace towels very day. Staff were very friendly and helpful- especially James who helped me with taxis. Breakfast was very good with a good mix of asian and western dishes which varied daily. Location was fabulous- 12 mins to Cheongdeokgung and about 25 mins walk to Geogbeokgung Palaces. Even closer to Jongmo Shrine. Location also has you in heart of the food area around Insadong- so plenty of cuisines to choose from. It was also a short walk to Insadong Street- for shopping. Hotel is popular with tour groups.

The staff was very polite and try to communicate as efficient as possible. I contacted before booking with some questions via booking chat and they replied fast and very helpful. The room was good: clean and overall comfortable. I use a wheelchair to move around, the shower is easy to access with a considerable space for the wheelchair. There is a fixed shower chair, it was useful for me but I don't think many people can use it since has not hand bars, it is small and the hand shower is far. It was the only hotel that specifically request my opinion for improvement.

Front of house staff are friendly, very helpful, and fluent in English. Water dispensers are available at the lobby, and on the 10th floor - also a microwave oven for convenience. Rooftop area is nice and clean, good views from here. Coin laundry available in the basement. There is a communal hot tub bath for hotel Guests. Location is superb; Ikseondong Village is just in front of the hotel, convenience stores are across the street, approx 5-min walk to the Jongno 3 sam ga subway station (lines 1, 3 & 5), and around 10-min walk to Unhyeonggung, Changyeonggung, Changdeokgung & Jongmyo Shrine (Gyeongbokgung is slightly further away, 20-30 mins on foot).

I like from the moment I checked-in in the lobby, the staff we’re friendly, the room was decent. No free breakfast but you can get one by paying for their buffet.

The location is great. Closed to a lot of cute restaurants and cafe. Basically you can just stay few days to see those within the hotel walking distance, so much to see around hotel. There are also street stalls where local eating there nearby the hotel. Big space in the room, enough to open up two middle luggage bags without issue and still got walk way. Love the roof top relaxing place to oversea the town view. Will go for this hotel again if I go again.